Go ‘behind the scenes’ at Sunway Lagoon to see what makes a theme park tick

The massive ship earlier than us swings with a frenzied rush, every swoosh accompanied by the screams of its passengers. Throughout, kids and adults stroll round with their cotton sweet sticks and watermelon slushies as if a 360° rotating vessel is probably the most pure factor on the earth.

We’re standing close to Pirate’s Revenge, some of the fashionable rides at Sunway Lagoon in Subang Jaya, Selangor. It’s enterprise as standard on the theme park, and a scene like that is what the employees sees every day.

Nevertheless, one thing appears amiss. We hear a barely alarming metallic groan because the thrilling trip begins to decelerate.

“Do you hear that?” Sunway Lagoon common supervisor Sean Choo asks us. “Everyone seems to be at all times anxious at any time when they hear that sound. But when I don’t hear it – I get very anxious.”

Because it seems, the grating noise comes from the friction between the trip and a rubberised mechanism on the bottom. Consider it as a large brake, one match for a colossal machine, that stops a catastrophe from occurring.

That is simply one of many many attention-grabbing behind-the-scenes insights shared by Choo as he, together with assistant common supervisor M. Magendaran, take us on a tour round one of many nation’s longest-running theme parks.

Sunway Lagoon introduces a new attraction to the theme park every two years. — Photos: AZHAR MAHFOF/The StarSunway Lagoon introduces a brand new attraction to the theme park each two years. — Photographs: AZHAR MAHFOF/The Star

Up and operating

Standard amongst locals and worldwide guests alike, Sunway Lagoon has been in enterprise since 1992. It operates from 10am to 6pm every day.

However for lots of the 500 floor employees, their day begins effectively earlier than opening time and continues past closing hours. Some personnel may even be seen roaming the realm as early as 7am to hold out their duties.

“The necessary factor that we do earlier than we open the park is (to examine for) the protection and safety of our company. The entire guidelines for our rides is about security and assembly requirements,” Choo discloses.

In actual fact, a lot of the park’s housekeeping begins the night earlier than.

“The rides are checked after the park is closed for the day to see if there may be something that must be attended to instantly or the following day,” Magendaran presents, including that every one rides additionally endure scheduled shutdowns for complete upkeep.

Although the park opens at 10am, the ticketing counter opens as early as 9am during peak season.Though the park opens at 10am, the ticketing counter opens as early as 9am throughout peak season.

The aforementioned are all-encompassing processes that contain engineers and repair administrators, in addition to park managers and trip attendants. Some park technicians are even skilled in excessive ropes to hold out upkeep works.

On the frontline a minimum of, trip attendants play the pivotal position of doing the ultimate security checks.

Magendaran says it’s their job to look out for potential security hazards. These embody watching out for passengers with lengthy hair or these sporting unfastened scarves.

“These guests, who could also be unaware of the risks posed, have to be reminded to place their hair up or hold their scarves as it may well get tangled into the wheels of the trip,” he asserts.

With a waterpark inside its premise, the venue additionally has to take water hygiene significantly. Sand filters are employed and chlorine ranges are persistently monitored all through the day.

Believe it or not, ride attendants play a vital role in preventing unwanted incidents.Imagine it or not, trip attendants play a significant position in stopping undesirable incidents.

Engineering thrills

The security and technical bits are simply a part of what retains a theme park ticking. An enormous chunk of the expertise comes all the way down to fulfilling guests’ expectations, says Choo.

“There are just a few areas and one half is attraction choice, which is definitely the simpler half. We now have all the large boys who spend money on analysis and along with theme parks, give you the most recent sights,” he explains.

One among these “massive boys” is the Worldwide Affiliation of Amusement Parks and Sights (IAAPA). Yearly, the commerce affiliation holds the IAAPA Expo, a big exhibition the place theme parks around the globe converge and store for brand spanking new rides.

Whereas attraction choice is straightforward, meeting is a distinct story.

“A curler coaster for example can take 9 months to a yr to assemble,” Magendaran reveals. The design of the trip (whether or not single loop or double loop) additionally is dependent upon a wide range of components: funds, land dimension and variety of guests.

And relying on the place the trip is manufactured, it is going to be subjected to pc simulations – generally as much as 4 million cycles!

The Surf Beach at Sunway Lagoon Theme Park is one of the world's largest man-made beaches, making it the perfect venue for events like family day, team dinners, concerts, and lifestyle events. Interestingly, the Surf Beach actually sits above a mining pool.The Surf Seaside at Sunway Lagoon Theme Park is without doubt one of the world’s largest man-made seashores, making it the right venue for occasions like household day, crew dinners, concert events, and life-style occasions. Apparently, the Surf Seaside really sits above a mining pool.

“On the identical time, the producers will ship the inspiration drawings to the park the place we should have interaction a neighborhood contractor to begin digging up foundations and erecting columns for the tracks to be fitted into,” Magendaran shares.

A trip’s life cycle is often very lengthy as they’re comprised of sturdy supplies and maintained usually. With the intention to hold issues recent, the sights are usually reviewed and upgraded to get guests to return again for extra.

However holding curiosity up proves to be difficult as persons are extra well-travelled lately and anticipate extra thrills.

“With the intention to proceed to remain forward of the competitors with different theme parks who’ve emerged through the years, we attempt to introduce a brand new attraction each two years,” Magendaran says.

Among the many iconic sights added since Sunway Lagoon’s inception are the FlowRider, Waterplexx 5D and Vuvuzela.

Suggestions and trivia

Earlier this yr, CNN reported that every one main markets noticed a 4% enhance in theme park attendance in 2018. About 252 million folks visited the world’s prime 25 theme parks, up 3.3% from 2017.

This interprets to longer queues at rides, particularly fashionable ones. How does one keep away from the group and beat lengthy ready occasions?

“Get an specific move,” Choo instantly presents. However in case you don’t wish to spend extra, do a little analysis earlier than visiting.

“Establish beforehand the rides that you simply actually wish to expertise, that are often the highest 10 rides on the park,” he says. Choo provides that diligent analysis would additionally reveal which rides are closed and which areas have fewer folks.

Choo (left) and Magendaran say that the team constantly strives to enhance visitors’ experience.Choo (left) and Magendaran say that the crew continuously strives to reinforce guests’ expertise.

Right here’s a tip: The far corners of the park are comparatively empty within the morning as lots of the guests convene in areas nearer to the doorway. Thus, get a map and make your technique to the far-flung corners first.

Guests also needs to go to the park early to completely maximise their day. “Morning time is when guests will likely be finding the lockers to maintain their issues and familiarise themselves with the park,” Choo says.

That is additionally the rationale why there are often no stage reveals and performances within the morning.

“If we do a whole lot of issues within the morning, guests aren’t targeted.

That’s the reason we do a whole lot of the leisure a part of our enterprise after lunch,” Choo presents.

For theme park staff, leisure and enterprise go hand-in-hand each day. Employees get complimentary entry to the park with their relations.

“You could be a inventive individual to work at a theme park. It’s a job that retains your coronary heart younger,” Choo concludes.

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